In general, you should change your water filter every six months to ensure the highest possible water quality.

On most models, the Water Filter Status on your display will illuminate and prompt you when it’s time to replace the filter. If your refrigerator has not been used for a period of time (during moving for example), it is recommended to change the filter before reinstalling the refrigerator.

To order replacement filters, simply go to our Filter & Parts page. Remember to order the same filter type that is currently in your refrigerator.

If you need more help, please contact us.

When it comes to your water filter, compatible isn’t comparable. Frigidaire Genuine filters offer 3 levels of carbon filtration that trap sediment, chemicals, and harmful impurities. Frigidaire filters are NSF certified, the gold standard in water filtration.

Compatible or look-alike filters aren’t guaranteed to offer the same water quality. It’s always important to use the same filter type that is currently in your refrigerator.

Most Owner’s Manuals will provide you the water filter information specific to your model. You can also visit Filter & Parts and go to “Find Your Water Filter”. If you need more help, please contact us.

If your refrigerator is not dispensing water, simply check the following:

1. If your refrigerator display has been locked, it will not dispense water or ice. Press and hold the lock key on your display for 3 seconds to unlock.
2. Make sure the water filter is positioned properly – simply remove and re-install the water filter to double check.
3. The water filter may be clogged or overdue for replacement. If water is dispensing slowly or not at all, or your water filter is older than 6 months – it’s time to replace.
4. If you have any questions, please contact us.

The air filter should be checked at least once a month to see if cleaning is necessary. Be sure to unplug the unit before cleaning to prevent shock or fire hazards.

To clean the filter, open the front panel and remove. The air filter is reusable and may be cleaned using liquid dishwashing detergent and warm water.

After cleaning allow the filter to thoroughly dry before replacing. You may also vacuum the air filter to remove excess dirt and particles.

If you recently installed your Frigidaire Laundry Center, here are a few things to consider:

High-efficiency washers are designed to use less water and energy. It is normal for the water level to appear lower than what you may have experienced with an older unit.

Most Frigidaire Laundry Centers rely on sensory technology and will determine the proper water level for each load – water will enter the washer tub once the sensory cycle is complete (which can a few minutes).

If water is flowing to your washer slowly or isn’t flowing at all, you might find a solution below:Hot and cold water faucets. Be sure your water supply faucets are completely open.Water-fill hoses.

Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.Water pressure. Your washer needs sufficient water pressure to fill.

Check to see if water is being used elsewhere in your home such as shower, bath and dishwasher while the washer is trying to fill.Washer lid. Make sure the lid is completely closed. Your washer will not operate with the lid open.Filter on water valve.

If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the valve connections. Clean the filter screens and then reconnect the hoses; turn on the water.Drain hose standpipe.

Check to ensure the drain hose standpipe is at the correct height – to ensure the drain hose standpipe is at the correct height – it must be a minimum of 33” high to prevent siphoning.

For laundry loads needing extra water, some Frigidaire Laundry Centers have the Max Fill feature. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time.

If you are unable to resolve an issue or need more information, please contact us.

High-efficiency washers are designed to use less water and energy.

It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer.

Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).

If water is flowing to your washer slowly or isn’t flowing in at all, you might find a solution by checking the following:Hot and cold water faucets. Be sure your water supply faucets are completely open.Washer-fill hoses.

Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.Water pressure. Your washer needs sufficient water pressure to fill.

Check to see if water is being used elsewhere in your home such as shower, bath and dishwasher while the washer is trying to fill.Washer lid.

Make sure the lid is completely closed. Your washer will not operate with the lid open.

Filter on water valve.If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the valve connections.

Clean the filter screens and then reconnect the hoses; turn on the water.Drain hose standpipe.

Check to ensure the drain hose standpipe is at the correct height – it must be a minimum of 36” high to prevent siphoning.

Refer to your Installation instructions for more information.

For laundry loads needing extra water, some Frigidaire Top Washers have the Max Fill feature.

Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis.

If you are unable to resolve an issue or need more information, pleasecontact us.

If your ice maker is not making any ice, make sure that the ice maker has not been inadvertently turned off. Also check the following:

1. Make sure that the refrigerator is connected to the water line and/or the water valve is open.
2. Check to see that the the water supply line is not kinked – sometimes this can happen if the refrigerator is pushed too far against the wall.

For models with a Water Filter, check the following:

1. Make sure the water filter is sealed properly – simply remove and re-install the water filter to double check. The water filter may be clogged or overdue for replacement. 
2. If water is dispensing slowly or not at all, or your water filter is older than 6 months – it’s time to replace.

For models with a dual ice maker, check the following:

1. Check the ice maker in the freezer to ensure the wire signal arm is allowed to go in the up or down position. Sometimes an ice cube or other object may be preventing the signal arm from freely moving. Additionally, ensure the ice bin itself is pushed all the way to the rear of the shelf. If this comes slightly out of place, it may prevent the signal arm from dropping all the way down and producing ice as it should.
2. If your ice cubes are freezing together or clumping, you may experience this issue if your ice cubes are not used frequently or you have experienced an interruption of power for prolonged period of time. Feel free to discard the ice and allow a fresh supply to be produced. TIP: Ice production should be used at least twice a week to keep the cubes separated. 
3. If your ice cubes are small or hollow this may be a result of your ice maker not getting enough water. This usually is due to the water filter being clogged or a restricted water supply. It is recommended to change the water filter first but if the condition still occurs then you want to check for a saddle valve, a water valve not turned on all the way or a kinked water supply line. Remember, smaller ice cubes or ice chips jamming in the ice maker may be a sign that your water filter needs changing. 
4. As the water filter becomes older (6 months or more) it can become clogged with particles and less water is delivered to the ice maker. The ice maker can’t fill every cube in the ice maker mold, leading to small cubes or ice chips that can get caught between the ice ejector blades and the stripper. 

If you have any questions, please contact us.

It’s important to clean the lint screen/filter before or after drying each load of laundry.

Excessive lint buildup can block the flow of air and hinder the drying performance.It’s also a good idea to regularly inspect and clean the entire outdoor exhaust and venting every 18 months.

You can also wash the lint screen in warm, soapy water to remove any residue, and then dry it thoroughly before replacing.

It’s normal to see some water in the bottom of your dishwasher after a wash cycle is completed. If you notice water covering the filter screen, try these tips:

Check that the drainage system is free and clear of debris.

If your dishwasher is hooked up to a garbage disposal, run the disposal to clear the drain system.

If you have a new garbage disposal, the ”knock-out” plug might need to be removed from the disposal. (This step can occasionally be overlooked during installation.)

For additional help, refer to your Owner’s Manual.

If you are unable to resolve an issue or need more information, please contact us. ​

If your ice maker is not making enough ice, here are few things to be aware of.

1. The ice maker should produce 2 to 3 pounds of ice per 24 hours, depending on usage.
2. The ice bin should hold about 4 pounds of ice. If this is not happening, the water filter may be clogged or overdue for replacement.
3.  If water is dispensing slowly or not at all, or your water filter is older than 6 months, it’s time to replace.
4. If the water supply line is not kinked, this sometimes can happen if the refrigerator is pushed too far against the wall.
5. Heavy traffic, opening or closing the refrigerator doors excessively can slow down ice production.
6. Some models are equipped with Quick Freeze feature – just press Quick Freeze on your display to temporarily increase the ice production rate.
7. If your refrigerator is not properly making ice, the freezer temperature could be set too warm. Set the freezer control to a colder setting to improve ice production. Allow 24 hours for the temperature to stabilize.
8. If you have any further questions, please contact us.

For the washer:

To prevent odors, remove clothing from the washer promptly. Feel free to use a damp cloth or mild soap and water to clean the top and sides of the laundry center.

Be sure to avoid hard, gritty or abrasive cleanser. Dry the washer top, the area around the lid opening and the underside of the lid to prevent often to avoid moisture build-up.

When possible, to help prevent odors and humidity accumulation, leave the lid open for a little bit of time or when not in use.

When washing heavily soiled items, shake or brush off excess dirt or sand before putting in the washer. A dirty residue may remain in the tub, simply wipe it with a non-abrasive household cleaner, and then use the RINSE ONLY cycle.

For the dryer:

Clean the lint filter after every load. Lint build-up on the filter restricts air flow, which causes longer drying times.

Occasionally a waxy build-up may form on the lint filter from using dryer-added fabric softener sheets. Simply wash the filter with warm, soapy water. Dry the filter thoroughly and put back in the dryer.

DO NOT use the dryer without the lint filter in place.

Every 18 months, it is recommended to have a qualified service personnel clean the dryer cabinet interior and exhaust duct. These areas can collect lint and dust over time. An excessive amount of lint build-up can result in reduced drying performance.