If water is leaking from your washer, check the list below:

Is the drain clogged?

If so, it will need to be cleaned; you may need to contact a plumber.

Is the drain hose restricted or out of the standpipe?

If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.

Are the fill-hose connections loose or cross-threaded at the faucet or washer?

Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.

Are you using a non-high-efficiency detergent or too much detergent or do you have soft water?

Using a non-high-efficiency detergent or using too much detergent in soft water can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor.

To avoid this, use an high-efficiency detergent, and reduce the amount of detergent you use if your water is soft. If you are unable to resolve an issue or need more information, please contact us.